Booking, Payment & Cancellation Terms

Cancellation/Reschedule Time frame Juliana Rego Therapies operates a strict 48-hour cancellation policy. To protect my clinical time and cover fixed room rental costs, I operate a strict scheduling policy. By booking an appointment, you agree to the following terms: Booking, Reschedule & Cancellation Policy 1. Booking & Payment Upfront Payment: All appointments must be paid in full before the appointment is confirmed and secured in my diary. This applies whether an appointment is automatically confirmed or requires manual approval. Initial Consultation: The consultation fee applies to the online consultation only and is not transferable towards any future in-person treatment appointment. ​​ 2. Changes With 48 Hours or More Notice Free Rescheduling: You can move your appointment to a new date completely free of charge, subject to availability. No Refunds: If you cancel instead of rescheduling, your payment remains as an account credit. This credit must be used within 3 months of the original booking date or it will be forfeited. ​​ 3. Changes With Less Than 48 Hours Notice To Reschedule: You will incur a late-change fee at the time of your request, charged at 50% of the session cost. This fee releases your prepaid session and allows you to select a new date, subject to availability. To Cancel: If you cancel with less than 48 hours' notice, or choose not to pay the late-change fee to reschedule, your prepaid appointment fee is forfeited in full. No credits, transfers or refunds will be issued. ​ 4. Late Arrivals & No-Shows Late Arrivals: If you arrive late, your session time will be reduced out of respect for my next client. You will still be charged the full session price. No-Shows: If you miss your appointment without notice, your full session fee is forfeited. Booking a new appointment will require a brand-new payment.

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