JULIANA REGO

1 | BOOKINGS

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Clinic Hours

 

Live availability can be viewed anytime on our Fresha booking page.

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New Clients

 

All new clients are required to complete an online intake form before their first treatment.

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Step 1: Book Your Treatment

 

Select the appropriate treatment through the booking page and choose an available appointment time.

Your booking will be automatically confirmed once full payment has been received. Where manual approval is required, your appointment will be confirmed once your booking has been reviewed, approved and full payment has been received.

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Step 2: Complete Your Intake Form

 

Following your booking, you will receive an email containing a link to the online intake form.

The intake form is mandatory and must be completed and submitted at least 72 hours before your treatment begins or as soon as possible for last-minute bookings. If the required form has not been completed by the start of your appointment, treatment cannot begin until the form has been completed and I have had an opportunity to review it. This may result in a reduced treatment time, and the full appointment fee will still apply.

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Step 3: Consultation, Assessment & Treatment

 

At your appointment, we will begin with a consultation to discuss your reason for seeking treatment, relevant health and lifestyle information, current symptoms, treatment goals and expectations. Where appropriate to the treatment booked, an assessment may also be carried out, which may include range of motion (ROM) assessment or other relevant clinical assessment. Your treatment will then be tailored according to your consultation and assessment findings, together with your presentation and needs on the day. Your appointment may also include treatment-specific aftercare advice and recommendations to support you following your session.

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Step 4: Rebooking

 

Where appropriate, we can discuss your ongoing treatment needs and any recommendations for future appointments. You are welcome to rebook at the end of your appointment or at a later date through the online booking system. As appointments are limited, it is highly recommended that you book your follow-up appointment before the end of your appointment or as soon as possible to secure your preferred time slot.

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Returning Clients

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Returning clients can select the appropriate appointment option through the booking page.

 

Your booking will be automatically confirmed once full payment has been received. Where manual approval is required, your appointment will be confirmed once your booking has been reviewed, approved and full payment has been received.

 

Where updated information is required, you may be asked to complete a Health Update and Waiver form before your appointment.

 

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Intake Forms

 

It is the client's responsibility to provide accurate and up-to-date information and to inform JULIANA REGO of any relevant changes to their health, medication, medical history or other circumstances that may affect treatment suitability.

 

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Please read the cancellation and rescheduling terms carefully before booking.

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2 | CANCELLATIONS & RESCHEDULES

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Booking, Reschedule & Cancellation Policy

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By booking an appointment with JULIANA REGO, you agree to the following cancellation and rescheduling terms.

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Booking & Payment

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Upfront Payment

 

All appointments must be paid in full before the appointment is confirmed and secured in my diary. This applies whether an appointment is automatically confirmed or requires manual approval.

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Card on File

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A valid payment card may be required to be securely stored on file when booking online. The card is held as security for any charges that may become due under these Terms & Conditions, including applicable fees for late cancellations, late rescheduling, no-shows or other unpaid session fees.

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Where an appointment has already been paid in full, the card on file will not be charged unless an additional amount becomes due under these Terms & Conditions.

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By booking an appointment, you authorise JULIANA REGO to charge the card on file for any applicable outstanding fees.

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Changes With 48 Hours of More Notice

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Free Rescheduling 

 

You can move your appointment to a new date completely free of charge, subject to availability, provided at least 48 hours' notice is given.

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Cancellations 

 

If you cancel your appointment instead of rescheduling, the payment is non-refundable.

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Changes With Less Than 48 Hours Notice

 

Appointments cancelled or rescheduled with less than 48 hours' notice will result in the full appointment fee being forfeited.

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No refunds, credits or transfers will be issued for appointments changed with less than 48 hours' notice.

 

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No-Shows

 

If you do not attend your appointment, the full appointment fee will be forfeited. Any future appointment will require a new payment.

 

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Late Arrivals

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Please arrive on time for your appointment. If you arrive late, your treatment time may be reduced to avoid affecting subsequent appointments. The full appointment fee will still apply.

 

If you are more than 15 minutes late, JULIANA REGO reserves the right to treat the appointment as a missed appointment, depending on the treatment booked and the time remaining. The full appointment fee will still apply.

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3 | MULTI-SESSION BOOKINGS​

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Where a course of treatment is recommended following your consultation and assessment, you may choose to book multiple sessions in advance.

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Upfront Payment 

 

All agreed sessions must be paid for in full upfront before the multi-session booking is confirmed and secured in my diary.

 

Any multi-session arrangement will be discussed and agreed with you individually, including the recommended treatment schedule, payment arrangements and any applicable time-frame for completing the sessions.

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Where a multi-session booking is agreed, future appointment dates will be discussed with you before you leave your appointment. Agreed appointment slots will be held for a maximum of 24 hours pending payment. If payment is not received within this time, the held slots will be released and may become available for other clients to book.

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Once full payment has been received, the agreed sessions will be scheduled in my diary, subject to availability.

 

You may reschedule individual appointments in accordance with the cancellation and rescheduling terms in Section 2, provided all sessions are completed within the agreed time-frame.

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3 | GIFT VOUCHERS

 

Treat someone special to a moment of healing and relaxation. Gift vouchers can be purchased through the booking platform and are subject to the following terms.

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General Terms & Redemption

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Expiry Date 

 

Gift vouchers are valid for 12 months from the date of purchase.

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Non-Refundable 

 

Gift vouchers cannot be exchanged for cash or refunded, either fully or in part.

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Non-Transferable

 

Gift vouchers are issued to the named recipient and may only be redeemed by that recipient. Gift vouchers cannot be transferred, resold or exchanged for use by another person.

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Subject to Availability 

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All gift voucher bookings are subject to diary availability. Recipients are encouraged to book in advance to secure their preferred date and time.

 

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Cancellation & Rescheduling 

 

Once a gift voucher has been redeemed against an appointment, the cancellation and rescheduling terms in Section 2 apply.

 

One reschedule is permitted, provided at least 48 hours' notice is given and the new appointment takes place within the voucher's original 12-month validity period.

 

No rescheduling is permitted after the voucher expiry date.

 

If a redeemed voucher appointment is cancelled or rescheduled with less than 48 hours' notice, the full voucher value will be forfeited.

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Digital eGift Vouchers

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Instant Delivery 

 

eGift vouchers are issued digitally via email to the address provided at checkout, either to the purchaser or directly to the recipient.

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Correct Email Address 

 

The purchaser is responsible for providing the correct email address. JULIANA REGO is not responsible if a digital gift voucher is sent to an incorrect email address, blocked by spam filters or deleted by the recipient.

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The digital gift voucher will contain a unique voucher code which must be provided when booking and redeemed at the time of booking.

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Upgrade to a Physical Gift Voucher

 

A digital eGift voucher may be upgraded to a physical gift voucher for an additional £3.99. Physical gift vouchers are available for collection only.

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To arrange an upgrade, simply get in touch via the contact form on the website and provide the following details:

• Purchaser's full name, email address and mobile number

• Date of purchase

• Voucher amount

• Voucher code

• Recipient's full name

• Recipient's email address and mobile number, where the voucher was originally sent directly to the recipient

 

These details are required to verify and cross-check the original purchase and to ensure the recipient's contact details are available for booking and appointment communications.